FAQ

How can I contact you?

If you need to reach me my preferred method of contact is Instagram. Otherwise contact me via email. Feel free to contact me if you have questions about anything!

Instagram: @nougatmade

Email: nougatmade@gmail.com

 

How long do commissions take?

They can take up to 3-6 weeks excluding shipping time. I will always personally update you regarding the turnaround time and shipping of a commission, should your commission take any longer, or if any problems arise. 

 

How much is shipping?

I ship all rugs for a flat rate (the price will change at times). My rugs vary in weight, shape, and size. So with a flat-rate I can cover most expenses to ship within the contiguous U.S., regardless of the rug.

 

How can I track my order?

Tracking information will be provided to you via: Instagram Message, email, or the Shop app once I ship it out!

I ship all orders out within the same week that they are completed or purchased.

*Tracking information for commissions may be provided personally, via Instagram, if you contacted me personally for a commission.